Fixing misunderstandings

PAIRWORK

Think of misunderstandings you've had with people either in your own language or in English/another language. What happened? 

What were possible reasons?

• the message relied on cultural information that the listener had no idea about
• the message used vocabulary the listener didn't know
• the message was disorganised
• the speaker spoke too fast

Now watch the video. What do you think was the reason of the misunderstanding?

What's wrong with the message?

to the point, succinct, summarise, culture, start, clear, complicated, misunderstandings, disorganised

1. Messages need to be _____ , _____ and _________.

2. If a message is long and ______________, you could ask the speaker to _____________ it.

3. Information that is specific to your ______________ can cause _____________ if you don't explain it.

4. If a message is _________________, it might be necessary to _______ over from scratch.

Communication Skills

Fixing a misunderstanding

Simplify

• The speaker can: identify the key information and repeat; check the listener has understood
• The listener can check for a summary

Clarify

• The speaker can: assume cultural knowledge will not be known; explain anything unique t their culture /language
• The listener can ask the speaker to explain

Organise

• The speaker can: signpost the order clearly; write or draw the instructions
• The listener can ask the speaker to start over.

1. A. Let's meet at 8.

B. Sorry, I'm getting mixed up. Are you _________ eight in the morning?

2. A. So, in other _____ I think we should look at train prices before we book a flight.

b. Yes, that makes _______.

3. A. Ok, if I've been _________you correctly, this should be right now.

B. Let me see....No! You've got it the wrong way_____. This goes here and that goes there. 

4. A. Let me ________ it back to you. Out of the station, turn left. After 500 metres, second right into Broad street.

B. You've  ____it!

OWN IT!
Now think back to the misunderstanding you recalled at the start of the class. Use your new communication tools to fix it.