LIsten so that others speak...

What does empathetic listening mean to you?

Here is an interesting article

How do you think the following words/ notions are interconnected with effective listening skills?

time, questions, personal examples, repetition, body language, silence, offering solutions

Discover a potentially new perspective in the rest of the article 

Write an email to a client who is complaining using some of the tips (active...reading tips, in this case!)

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